What water heater repair covers

When your hot water stops working the way it should, the cause can be one of several parts of the water heater. Water heater repair means tracking down which part is causing the problem and fixing it.

Before any work begins, we explain what we found and what the repair involves. If we find that a repair isn’t the sensible option for your situation, we’ll tell you that plainly and explain why.

Who it’s for

Households in Rochester, NY and surrounding Monroe County communities with a water heater that isn’t delivering hot water reliably.

Common reasons people call

  • No hot water
  • Hot water that runs out faster than it used to
  • Water that isn’t getting as hot as it should
  • Water temperature that changes unexpectedly
  • Water leaking or pooling around the water heater
  • Rumbling, popping or other unusual noises
  • Rusty, discolored or odd-smelling hot water

What you can expect from us

  • A plain-language explanation of what’s wrong
  • A clear estimate, explained before work starts
  • A repair focused on the actual problem
  • A clean work area when we’re finished

A safety note

If you smell gas near a gas water heater, don’t try to troubleshoot it. Leave your home and call your gas utility or 911 from outside.

Get your hot water back

Send a water heater repair request and tell us what you’re noticing, or call us at (585) 555-0188. You can also see our other residential plumbing services.

Other services.

Same approach, different pipes.

  • Plumber kneeling on a protective mat, working on the drain pipes under a kitchen sink

    Drain Cleaning

    Clogs happen. We don’t judge.

    Residential drain cleaning for slow, clogged, or backed-up household drains.

  • Plumber using a wrench on the drain trap under a bathroom vanity sink

    Faucet & Fixture Repair

    That drip has had its chance.

    Repairs for leaking, dripping, loose, or malfunctioning faucets and household fixtures.

Request Service

Your pipes already have enough pressure.

Send a service request or call during business hours, and we’ll take it from there. We serve Rochester, NY and surrounding Monroe County communities.

Plumber in a Northstar Plumbing uniform standing with a tool bag beside a Northstar Plumbing van outside a house